Support
Get help.
Most questions have a quick answer below. For anything else, email us and a person will reply.
Common fixes
Before you write.
The answers to what people ask most, in the order they usually hit them.
When you email us
- I connected, and the first answer asks me to activate.
That's expected: connecting is free, and the tools start with a Pro subscription. Activate on our website, then go back to the same conversation and ask again. There is nothing to reconnect.
Plans and pricing- I paid, but it still asks me to activate.
Activation usually takes less than a minute after checkout. Ask your question again. If it still asks after a few minutes, email us with the time you paid and the assistant you use.
- Claude Code says the server needs authentication.
Run /mcp in Claude Code, choose gamifyit and sign in. Your browser opens once; then return to Claude Code.
Claude Code setup- Codex stops before querying my database.
Codex blocks network access from its sandbox by default, so a step that queries your database asks for your approval first. Approve it, or share aggregate numbers yourself.
Codex setup- ChatGPT shows my results unsaved, with a save block.
Some ChatGPT plans and workspaces only allow read-only apps. You still get the full Stage Card; paste the save block into your Gamify It account to keep it.
ChatGPT setup- My workspace admin has to approve connectors.
On Claude Team and Enterprise and on ChatGPT business plans, an admin adds connectors. Send them the admin approval kit: what Gamify It receives, the scopes, retention and subprocessors.
Admin approval kit- How do I cancel, switch plans or get a refund?
Cancel or switch between monthly and annual billing from the billing page in your account; your plan stays active until the end of the period you paid for. Refunds follow the refund policy.
Refund policy- How do I export or delete my data?
Exports and deletion live in your account, never in the assistant: Gamify It has no delete tool. You can also email us to ask.
Privacy policy