Legal
Refund Policy
Last updated
Draft
The short version: a full refund within 14 days of your first payment, cancel anytime after that, and your plan runs to the end of the period you paid for.
1. Your first 14 days
If Gamify It isn’t right for you, ask within 14 days of your first Pro payment and we will refund it in full, on monthly or annual billing. This applies once per customer.
2. Monthly plans
Cancel anytime in your account. Your plan stays active until the end of the month you paid for and then stops renewing. After the first 14 days, we don’t refund partial months.
3. Annual plans
Cancel anytime; your plan stays active until the end of the paid year and does not renew. We email you before an annual plan renews. After the first 14 days, annual payments are not refunded pro rata, except where the law requires it or we decide otherwise in a specific case.
4. Expert Review
An Expert Review ($1,500) is fully refundable until the reviewer starts work. If we don’t deliver the memo and call within the promised 5 business days, you can cancel for a full refund. Once the review is delivered, it is non-refundable.
5. If something goes wrong on our side
If an outage or a fault on our side keeps you from using the Service for an extended period, tell us and we will make it right with a credit or a refund.
6. How to ask for a refund
Email jmdg@svenson.com.mx from your account’s email address with the invoice number. Approved refunds go back to the original payment method, usually within 5 to 10 business days. Your bank may take longer, and we can’t reverse bank or currency-conversion fees. Please contact us before opening a chargeback; it is almost always faster.
7. Your legal rights
Nothing in this policy limits rights you have under the consumer law of your country or state, including any right to withdraw from a purchase. This policy is part of our Terms of Service.