Stage Card · Crewbook
Fictional, illustrativeShift-scheduling SaaS for independent restaurants, US ·
- Where you are
Early fit (M2), confidence medium.
Restaurants with 10+ staff keep using it (31% still active at week 8); under 10 staff fall to about 4%. Unknown: the PMF survey hasn’t run yet.
- Readiness
Your key action is tracked; what brings each session in is not. About 90 sign-ups a week.
- Your bottleneck
Start. Only 32% of new restaurants publish a schedule that 3+ staff confirm within 7 days. Those that do are about 6× likelier to be active at week 8 (54% vs 9%; a correlation, not yet causation).
- Non-obvious
Your SMS reminders go only to the manager, so staff never see the value that makes a manager come back. The trigger score is capped at 2: no trigger reaches the people whose confirmations are the reward.
- Not now
Paid ads (fix the setup leak first) · annual-plan discounts (there’s no habit to protect yet) · points or badges (first steer new restaurants onto the path your retained restaurants took).
- Next move
“First schedule in 10 minutes”: import staff from a CSV, generate a draft week, send confirm-by-text to staff, and ask for availability rules after.
- How we’ll know
Primary: published + 3 confirmations in 7 days. Readout in about 6 weeks (a bundled change). Guardrails: 7-day trial cancels; week-2 retention.
- If we’re wrong
The real bottleneck may be Value for restaurants under 10 staff.
- To be more sure
(1) Run the one-question PMF survey with active restaurants. (2) Export PostHog sign-ups by week. (3) Record what brings each session in.
- Sources
HK-INV19, HK-INV01, HK-ACT32, HK-TRG08 (Hooked ch. 2, 3, 5) · GT#43 and the First Major Win-State (Actionable Gamification)