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Diagnostic question

Setup, aha and habit moments

Defines the setup, aha and habit moments, and whether they are per user or per account.

Start

Plain label: activation moments question

The question we ask

What must happen before a new user sees value, what is the moment they first get it, and what pattern shows the habit has formed? Per user or per team?

Sources

Book content is paraphrased, never quoted at length. Last verified October 24, 2026.

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