Technique · Influence
One add-on after the main choice, with a running total
Offer at most one relevant add-on after the main item is chosen, unchecked, with its value stated and the order total updated in view. Sequence makes a small extra look minor; showing the total keeps the order from turning into a surprise that comes back as a refund.
Plain label: single post-choice add-onAlso known as: post-commitment add-on, order bump, car-dealer options, cross-sell at checkout
How it works
Once a large price is settled, each small extra is judged against it and feels trivial, so add-ons offered after the main decision are accepted more readily. Offered one by one without a total, they quietly inflate the bill, and buyers who notice later return or dispute the order. A single optional add-on with a visible running total keeps the contrast benefit while keeping the final price predictable.
In the book. Dealers agreed on the car's price, then added options one by one; each seemed small next to the car (Ch.1, pp.10-11). INF-T-FN-07 (Influence Ch.1, p.11)
In a product [S]. Keep the contrast benefit and drop the surprise: one optional, unchecked add-on after the main choice, with the running total in view.
Evidence Evidence grade C. Limited evidence: few or small studies.. The sequence effect comes from field observation; controlled evidence on single add-ons is limited.
Evidence warning
Pre-checked add-ons are banned in the EU, and drip-style fees face junk-fee rules in the US; keep add-ons unchecked and the total visible.
What the research says
Car dealers settled the price of the car first and then added options one at a time; each seemed small next to the car, and the total grew well past the buyer's plan.
Influence Ch.1, p.11
Clothing buyers spent more on accessories bought after a suit than on the same accessories bought first.
Influence Ch.1, p.10
Before you start
- An add-on with standalone value for most buyers of the main item
How to build it
- E-commerce
- After the main item goes into the cart, show one complementary item with its price, a one-line reason it fits, an equally prominent "No thanks" and the cart total updated live.
- Web
- On the confirmation step of a SaaS checkout, offer one relevant add-on (extra seats, priority support) as an unchecked line with the new total beside it.
- B2B
- Present optional services only after the core contract terms are agreed, one line each, with the contract total recalculated on the same page.
By product type
- E-commerce / DTC
- Purchase is the value event: one unchecked add-on at checkout is in season from M1.
What can go wrong
- Stacking several add-ons in a row until the total surprises the buyer.
- Pre-checked boxes: higher attach now, refunds and disputes later.
- Add-ons with no standalone value teach buyers to skip the step.
Pairs well with
- Pairs with in-t-cc-34: the first price shown already includes mandatory fees.
- Pairs with in-t-fn-06 on the main choice; the add-on comes only after it.
In practice
Where it shows up
Sources
Influence · Robert Cialdini
Ch.1, p.11 · Ch.1, p.10
Source IDs: INF-T-FN-07
Book content is paraphrased, never quoted at length. Last verified October 24, 2026.
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