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Diagnostic question · Hooked

Where a decline comes from

Splits a decline in actives or revenue by phase before anything is prescribed.

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Plain label: decline split question

The question we ask

If active users or revenue are shrinking, is it fewer new users, more long-time users leaving, or new users not coming back?

Limits

What we don’t claim

Sources

  • Hooked · Nir Eyal

    Ch.4

Source IDs: HK-T11

Book content is paraphrased, never quoted at length. Last verified October 24, 2026.

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