Metric
Reorder trigger conversion
Share of reorder or renewal prompts sent at the natural reorder moment that lead to a repeat purchase. The Recall & Trust headline metric for the reorder shelf.
ReturnE-commerce / DTCService business
Plain label: share of reorder prompts that lead to a repeat purchaseAlso known as: reorder reminder conversion, replenishment prompt conversion
Hold out a share of customers from the prompt to see how many would have reordered anyway.
Sources
Book content is paraphrased, never quoted at length. Last verified October 24, 2026.
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