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Metric

Reorder trigger conversion

Share of reorder or renewal prompts sent at the natural reorder moment that lead to a repeat purchase. The Recall & Trust headline metric for the reorder shelf.

ReturnE-commerce / DTCService business

Plain label: share of reorder prompts that lead to a repeat purchaseAlso known as: reorder reminder conversion, replenishment prompt conversion

Hold out a share of customers from the prompt to see how many would have reordered anyway.

Sources

Book content is paraphrased, never quoted at length. Last verified October 24, 2026.

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